Where Gisti is today — and where it’s going.
Gisti’s job is to hear every customer voice and route it to the team that owns it. Today that means ranked, evidence-backed opportunities and an agent that acts on them; next, the changes themselves — a pull request, an ops report, a product judgement. Follow the line for the honest state of each stage: what’s live, what we’re building, and what’s on the way.
Feedback aggregation & themes
Where Gisti started: pull every scattered customer voice into one place and cluster it into recurring themes, so nothing gets lost in the noise.
Feedback → opportunities
What Gisti does right now. Listen to feedback from every place your customers already talk, turn it into a ranked list of evidence-backed opportunities — each with a transparent impact score — then shape them with an agent.
Agentic support
The agent stops waiting to be handed a diff. It can search across your feedback and opportunities and manipulate them directly — so Ops asks in plain language and the busywork is done, not queued.
Change generation
What we’re shipping right now. Instead of stopping at a ranked list, the agent proposes the changes themselves — attach evidence, re-score, rewrite, reassign, create — each as a reviewable diff, and routes engineering-ready work back as a pull request with the customer’s words in the description. You approve every move; nothing changes without you.
Support ops reports
The same feedback stream, routed to Operations as a briefed report — what customers are hitting, what’s spiking, and what’s been resolved — summarised on a schedule instead of dug up by hand.
Product ops reports
The direction we’re heading: product-ops reporting that ties feedback → opportunities → shipped outcomes, with the bigger calls arriving as a product judgement — the evidence, the trade-offs and a recommendation — so leadership sees the whole loop close in one place.
How to read this roadmap
Today, Gisti does one thing well: it turns customer feedback into ranked, evidence-backed opportunities. Change generation, support-ops reports and product-ops reports all build on that same foundation — the voices you connect now are what power everything that comes next. We ship in order, and we’ll only move an item down the line when it’s genuinely ready.
Start with what’s live today.
Connect your feedback sources and get a ranked list of opportunities — backed by the evidence behind every one.